FAQs
How does the card conversion process work?
We carefully convert your existing plastic debit or credit card into a sleek metal card without needing your original card. Simply choose your preferred design and place your order. You’ll receive a premium metal card delivered to your doorstep, along with a chip replacement kit and easy to follow instructions to transfer your card chip at home.
What customization options are available for metal cards?
We offer a wide range of customization options, including various metal finishes, color choices, and engraving services. You can also choose our fully custom card option, where you design your own card from scratch. If you have something specific in mind, feel free to contact us to bring your vision to life.
How long does the card delivery process take?
Our typical turnaround time is 1 – 4 business days, depending on the complexity and level of customization of your order. We aim to deliver as quickly as possible without compromising quality.
Will my metal card work the same as my plastic card?
Yes, your metal card will function just like your original plastic card, including chip and PIN, and magnetic strip transactions. The only difference is the contactless payment which is not functional in metal cards.
Am I able to use the TAP feature?
We are currently in development for cards that are tap capable, however at this time non of our cards have TAP capabilities.
Can any card be converted to metal?
Yes, any of your debit or credit cards can be converted into a metal card. Once you receive your custom metal card, simply transfer the chip using the chip replacement kit we provide with your order.
How do I care for my metal card?
Metal cards should be handled with care. Avoid scratching the surface and keep it away from magnets. Dropping the card from a height can cause damage or displace the chip.
Is my personal information safe during the card conversion process?
Absolutely. We adhere to strict privacy policies and use advanced security measures to ensure your information remains confidential and secure at all times.